Return Policy

If you purchased a product from us and are not happy with it, you may return it within 30 days of your purchase for a full refund.

Items in new condition, with original packaging, can be returned within 30 days of delivery for a full refund. Please note that original shipping charges are non-refundable. You will be responsible for paying for shipping costs for returning your item. If we made a mistake or the item arrived defective, please contact us and we’ll make things right.

To return an item please follow the steps below:

  1. Include a copy of the packing slip or confirmation email from your order.
  2. Mail your return to:
    Attn: Returns/Exchanges
    4262 Richfield Terr.
    Victoria BC Canada V8X 4V3
  3. Once we receive the returned item, we will issue you a refund.

Damaged Items 

We only replace items if they arrive defective or damaged.  Please send us a photo of the damaged item within 48 hours of receiving the shipment. Send the photo by email to service[at] If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim.

Non-refundable items

  • Any item not in its original condition, is damaged or is missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery
  • Items marked “Final Sale” cannot be returned. We sell products as “Final Sale” to offer significant discounts. If you are concerned about returning an item, please check whether it is a “Final Sale” product prior to making your purchase.

Please note: there may be additional circumstances under which we will not be able to issue a refund. Acceptance of a return is within our sole discretion.

Undelivered packages

We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.

If you have any questions regarding return or exchange, contact us by email service[at]

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